We are still open for business!
Due to the COVID-19 Virus, for the foreseeable future,
we are only conducting business on-line,
or strictly by appointment only.
Our on-line shop is still open and processing orders.
For custom stencils, please click "Request a quote" from the menu,
and send us your artwork and details.
For over 20 years, our dedicated team have designed and manufactured stencils for most areas of industry.
Our products range from Road Marking stencils through to the stencils used to put the funky chocolate patterns on your cappuccino.
Check out our online shop for a huge selection of off-the-shelf stencils.
If you need a custom stencil designed and manufactured, we can do that too.
See the sections below and click on the category you need.
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us during VIC business hours (9.00am to 5.00pm Monday to Friday).
Where we deliver
We will deliver to most addresses within Australia, but unfortunately we are unable deliver to international locations. For larger items, we require a street address for delivery. A signature is required upon delivery, however, on request, we will have the products "Left in a safe location" at the delivery address. Smaller items will can be sent to a P.O Box number or a street address, and no signature will be required. Some remote locations will incur a surcharge. These surcharges are designated by the carrier and will be added to the invoice total prior to completing checkout. If the delivery location is extremely remote, we can have our carrier deliver to a local depot, from which you can then collect your products.
How and when we deliver
Products are dispatched,from our Melbourne base, between 3:00pm and 5:00pm, Monday - Friday.
For orders placed before 2.00pm on a weekday, please allow, from the completion of checkout:
2-4 working days for delivery to a capital city in any State;
5-7 working days for delivery to most large regional towns; and
7-14 working days for delivery to other remote locations.
Some extremely remote locations may take longer than 14 working days.
Please note: These are worst case estimates. If you have specific delivery needs, please contact our sales team to discuss.
Depending on the items ordered, deliveries may be deivered separately by either couriers and/or Australia Post.
Whilst we do not acccept responsiblity for any late delivery or failure to deliver, due to circumstances beyond our reasonable control, all of our deliveries have tracking data and, on request, we will endeavour to locate your goods and expediate delivery.
Cost of delivery
Due to our product range having such varied sizes and weights, it is not feasble to define delivery costs for all possible order configurations.
Based on your entered postcode, and size/weight of the package(s),the finalised delivery charges (including Remote Area surcharges) will be shown on your order at the checkout stage before you complete your order and make payment. Under certain circumstances, we may need to contact you to adjust delivery charges.
Acceptance of delivery
Our carrier service DOES NOT require signiture on delivery, and on request, will leave the package(s) in a safe place at the delivery address.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the carrier.
If your delivery has not arrived within the specified time, please contact us, 9:00am to 5:00pm, Monday to Friday, and we will endeavour to locate your goods and expediate delivery.
We will accept returns under the terms outlined in our Returns Policy.
Due to transport restrictions, we are unable to deliver dangerous goods (such as aerosol cans, paint etc).
RETURNS AND REFUNDS POLICY
You can return new, unopened items within 2 weeks of invoice date. Returns will not be accepted if the original packing is opened and/or product has been used.
Refunds are available, in the instance of all major faults/defects, as per Australian Consumer Law. This includes custom made stencils.